Last Updated: July 2026
We know, we know. Terms & Conditions are the broccoli of the internet — good for you, rarely exciting. We promise there's no fine print where we secretly claim your firstborn or your domain name. Just the usual: fair rules, mutual respect, and the occasional robot working overtime so you don't have to.
My Nebulas designs, builds, and manages business automation and workflow solutions on behalf of our clients, including workflow design and implementation, process optimization, intelligent data systems, and ethical digital marketing services.
All automations, workflows, and underlying systems are hosted, operated, and maintained exclusively by My Nebulas on our own infrastructure. Clients receive the benefit and outputs of these services without direct access to, or control over, the underlying systems.
The specific scope of work, deliverables, pricing, and timelines for each engagement will be outlined in a separate proposal or service agreement, which forms part of these Terms once accepted.
My Nebulas reserves the right to decline, limit, suspend, or discontinue services to any individual, entity, or organization at our discretion. This includes prospective or existing clients whose business activities, products, or services we determine to be inconsistent with our ethical standards, moral principles, or the values established by our ownership and leadership.
Our values are grounded in ethical commerce, social responsibility, and the promotion of community well-being. With that in mind, we may decline to work with businesses engaged in, among other things:
We are not obligated to provide justification for declining service under this provision, and such decisions are made at our sole discretion and are final. A refusal of service under this clause does not constitute a breach of contract and does not give rise to any claim or liability against My Nebulas.
Each engagement begins with a one-time setup fee, as outlined in your proposal or service agreement. This covers onboarding, configuration, and the initial build of your automation solution. Setup fees are due before work begins and are non-refundable once that work has started.
Once your solution is live, ongoing hosting, operation, maintenance, and support are billed on a recurring monthly basis, as specified in your service agreement. Subscriptions begin on your go-live date and renew automatically each month until cancelled in accordance with Section 8.
Invoices are due within 15 days of issue unless otherwise agreed in writing. We reserve the right to pause services on accounts with an outstanding balance, and will resume promptly once payment is received.
We may adjust subscription pricing from time to time, with at least 30 days' written notice. Continuing to use our services after a price change takes effect means you've accepted the new pricing.
We understand that business has its seasons. If you're taking a planned break, closing for holidays, or simply going through a quieter period, we've got options:
Hibernation Mode: Rather than switching everything off, clients may downgrade to Hibernation Mode for slower seasons — a minimal active plan (Missed Call Text-Back only, $99/month) that keeps your phone covered while the rest of your workflows are safely archived, ready to restore when business picks back up. Hibernation may be used up to two (2) times per calendar year, for up to 90 consecutive days per use, and must be requested at least 7 days in advance. Restoring your full plan is free and takes effect within 2 business days of your request.
Slow Period Rate: If your business is going through a demonstrably slow period, you're welcome to reach out and we'll have a conversation. At our discretion, we may offer a temporary reduced subscription rate for a defined period, after which your standard rate resumes automatically. This is a goodwill gesture, not a contractual entitlement, and is assessed on a case-by-case basis.
To request a pause or discuss a slow period rate, simply get in touch with our team — no lengthy forms, no awkward conversations.
To deliver great results, we rely on our clients to provide timely access to the information, materials, and feedback needed to build and run their automation solutions, along with reasonably accurate and complete information about their business and processes. Where delays or issues arise from incomplete or late input on the client's part, My Nebulas is not responsible for any resulting impact on timelines or outcomes.
Our services are intended solely for lawful, ethical business purposes. We reserve the right to immediately suspend or permanently terminate services if they are used to facilitate, support, or promote harm, deception, fraud, discrimination, harassment, or any illegal activity.
Because My Nebulas builds, hosts, and operates every automation ourselves, we retain full visibility and control over how our systems are used — and we exercise that control to ensure they remain aligned with these standards at all times.
My Nebulas provides automation as a managed service, not as a delivered product. All workflows, automations, configurations, and underlying systems are built, hosted, and operated entirely on My Nebulas infrastructure and remain the sole property of My Nebulas at all times.
Clients do not receive, and at no point are granted, direct access to, copies of, or ownership rights in the underlying automations or systems themselves. Clients benefit from the outputs and results these systems produce for the duration of their active subscription.
My Nebulas retains ownership of all underlying frameworks, methodologies, proprietary tools, and pre-existing intellectual property used in delivering our services. We reserve the right to reference non-confidential aspects of a project in our portfolio, case studies, or marketing materials, unless a client has requested confidentiality in writing.
Our services are designed to support and strengthen our clients' operations; however, My Nebulas is not liable for any indirect, incidental, consequential, or punitive damages arising from the use, interruption, or unavailability of any automation, workflow, or data system we provide.
Our total liability for any claim related to these Terms or our services is limited to the total fees paid by the client in the three (3) months preceding the event giving rise to the claim.
Clients may cancel their subscription at any time by notifying My Nebulas through any reasonable means — email works perfectly. Cancellation takes effect at the end of the current billing cycle. Setup fees are non-refundable, and no partial-month refunds are issued for subscription fees. Upon cancellation, all associated workflows are deactivated and access to their outputs ends.
We may terminate any engagement, with or without cause, by notifying the client through any reasonable means. If we terminate without cause, any prepaid subscription fees covering the period beyond the termination date will be refunded on a prorated basis. If termination results from a violation of these Terms, no refund will be issued.
Upon termination, the client agrees to pay any outstanding fees for work completed or services rendered up to the termination date.
Both parties agree to keep confidential any non-public information shared during the engagement, including business processes, data, strategies, and the details of how a client's systems and workflows have been configured. This obligation continues even after a service agreement ends.
We may update these Terms and Conditions from time to time. Updated terms will be posted with a revised effective date, and continued use of our services after changes are posted means you've accepted the revised Terms.
For questions, concerns, or notices regarding these Terms, please contact My Nebulas via our contact page. We're always happy to chat.
